Welcome to Our Help Site

• Where do you ship LIX products?
• What shipping method do you provide?
• How long does shipping take before I receive my order?
• How can I track my order?
• Can I change my shipping address after the order is shipped?
• Can I make a change to an existing order?
• How to cancel my order?

See all articles in Shipping & Receiving →

• How is LIX Technology combating underage vaping?
• What payment methods do you support?
• Does LIX Technology collect and store users’ payment information?
• Is my account information safe?
• How long can I receive the money after applying for a refund?
• Under what circumstances will the LIX online store cancel an order unilaterally?
• What should I do if the online transaction prompts failure?

• How long is the shelf life of the device and disposable pods?
• Can I return my device or pod for refund?
• The vape device / vape pod is faulty. How to repair it?
• How long does the limited warranty last?
• What does the limited warranty cover?
• What is NOT covered by the Warranty?
• Can I enjoy after-sales services for the products on the official website when I buy them from other channels?

See all articles in Warranty & Maintenance →